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General Questions

Warranty

30 day return, 1 year limit warranty with free-part replacement.

Return and Refund Policy

If you are not fully satisfied with your purchase, you may return it to us within the first 30 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. Items shipped out via freight line carrier must be returned in the same manner. Please contact one of our customer service experts 6am-4pm PDT Monday through Friday, 7am-4pm PDT Saturday &Sunday at 1-866-554-6688, or send mail to service@kalamera.com


Shipping costs are not refundable and the customer isresponsible for the cost of the return shipping. 


Rerouting an Order

Orders that have been fully processed into our warehouse or shipped may no longer be cancelled. Should you wish to return an order that has yet to arrive at the ship to location please contact our customer service department so they may request a rerouting of the package with the shipping carrier back to our warehouse. Once the order is received back into our warehouse you will be refunded 80% of the of the product cost in order to recoup shipping fees. Rerouted orders that included an original shipping cost will be refunded minus the listed shipping amount and subject to a 10% shipping recovery fee.


Damaged Shipments

We fully insure all of ourshipments and if a delivery is damaged, we will gladly replace the product orgive you a refund for the full amount of the merchandise. Sometimes damage fromshipment may not be visible, so it is very important that youcarefully check for internal and external damage. You shouldimmediately inspect the order upon delivery and notify us of any damagewithin 48 hours of delivery (excluding holidays and weekends) at 1-866-554-6688.


Defective Products

Unfortunately, not all products go through our warehouse, some are shipped directly from the manufacturer, and therefore it is possible a defective product could be shipped. If you receive a defective product, you will need to contact the manufacturer. All warranty service for customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at 1-866-554-6688.


We will not replace or exchange defective products that fall under the manufacturer's warranty coverage. All warranty service for original customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at 1-866-554-6688.